Personal Training Cancellation and Products Purchases Policy
We understand that sometimes “life happens” and you have to cancel an appointment or return products. As our clients and online customers, we hope that you understand that our schedules are very tight(as they say, “time is money”) and inventory space is limited.” We feel that we have a very fair cancellation/return policy that allows the client/customer to give proper notice and not be penalized for the cancellation/return.
Please read the following cancellation policy carefully:
-Clients/customer must cancel out of training session with at least 24 hours’ notice.
-Customers(online clients ONLY)must cancel within 24 hours of order. As a rule AlbertFit.com waits 24hrs before processing orders. Once orders have been filled no refunds. If item is expired or damaged notify us via email and will investigate the issue and if AlbertFit.com is at fault we will exchange or refund based on issue.
-If you cancel within the 24-hour time period of the start time of the class/session, you will be charged for that class/session.
-Each client will have one free “no show” per package purchased, meaning they can cancel once per package and not be penalized.
-Cancellations must be done via text message to trainer/coach.
PT contract cancellations can be considered by contacting the trainer directly.
Once a payment for purchase of a package, services , product purchases from AlbertFit.com is made there will be no refunds allowed(without investigations of reason).
Make Progress….Not Excuses